Marshmallow Streaming Logo
← Back to Knowledge Hub
Internet Providers

AT&T Help Guide

#at&t#internet providers
📑 Table of Contents ▼
Last updated on February 24, 2026

Viewing and Downloading Your Bill

If you need to see exactly what you are being charged for, you can easily pull up a detailed PDF copy of your statement. This PDF looks exactly like the paper bill you would receive in the mail.

Using the myAT&T Mobile App:

  1. Open the myAT&T app and log in.
  2. Navigate to Bill & pay > View bill details.
  3. Tap View paper bill (PDF).
  4. The document will open, allowing you to save or share the detailed breakdown to your device.

Using the AT&T Website:

  1. Go to att.com and log in to your account.
  2. Navigate to Go to Your bill > View paper bill.
  3. Click the download icon to save the PDF statement to your computer for your records.

Rebooting Your Gateway (Modem)

If your internet is running slow, devices won't connect, or your service drops completely, restarting your AT&T Wi-Fi Gateway is the most effective first step.

Method 1: Using the Smart Home Manager App (Easiest) You can restart your equipment right from your phone without touching the physical box.

  1. Open the AT&T Smart Home Manager app.
  2. Navigate to Network > My gateway.
  3. Tap Restart and confirm. Your internet will go offline for about 5 to 10 minutes while the system reboots.

Method 2: The Manual Power Cycle If the app isn't working or your phone isn't connecting to the internet, do a hard reboot.

  1. Unplug the power cord directly from the back of the AT&T Gateway or the wall outlet.
  2. Wait for one full minute.
  3. Plug the power cord back in securely.
  4. Wait for the lights on the front of the Gateway to turn solid green or solid white (depending on your model). This can take up to 10 minutes.

Setting Up Automatic Payments

Setting up AutoPay ensures you never miss a due date, and it usually qualifies you for a monthly discount on your AT&T bill.

Using the myAT&T Mobile App:

  1. Open the myAT&T app.
  2. Navigate to Bill & pay > AutoPay.
  3. Follow the prompts to add a new bank account, debit card, or credit card.
  4. Agree to the Terms & Conditions and tap Submit.

Using the AT&T Website:

  1. Go to att.com and log in.
  2. Navigate to Make a payment > Sign up for AutoPay (or Manage AutoPay if it's already active).
  3. Select an existing saved payment method or click to add a new one.
  4. Check the box to agree to the terms and click Sign up.

Setting Up Paperless Billing

Going paperless reduces mailbox clutter and is often required alongside AutoPay to get the best promotional pricing discounts on your account.

Using the myAT&T Mobile App:

  1. Open the myAT&T app.
  2. Navigate to Bill & pay > Paperless billing.
  3. Review the email address listed to ensure it's correct, then toggle the setting to On.

Using the AT&T Website:

  1. Log in to att.com.
  2. Navigate to Profile > Billing & payment options.
  3. Click Edit next to Paperless billing.
  4. Follow the prompts to confirm your email and turn the feature on.

Adding Managers to Your Account

If you want a spouse, roommate, or family member to be able to talk to AT&T support, make account changes, or pay the bill, you need to add them as an "Authorized User" or "Secondary User."

Using the myAT&T Mobile App or Website:

  1. Log in to the myAT&T app or att.com.
  2. Navigate to Profile > Account users.
  3. Choose the specific internet account you want to manage.
  4. Select Add secondary user or Add an authorized user.
  5. Fill out their contact information and confirm. They will receive an email invitation to set up their own login credentials.

Understanding Pro-Rated Billing

Like most major telecom providers, AT&T utilizes "Advance Billing." This means they generate your bill and charge you for the upcoming month of service, rather than the month you just used.

Why this matters when we lower your bill: Because AT&T generates your bill a month ahead of time, any changes made to your account today (like lowering your rate or removing features) will not immediately stop your current bill from charging the old amount.

If we secure a lower rate for you today, AT&T will still charge you the previously generated amount on your upcoming due date. However, on your next billing cycle, your statement will reflect the new lower monthly rate and it will include prorated credits to refund you for the days you overpaid during the previous month.