📑 Table of Contents ▼
Introduction
A “No Signal” message usually means your TV is powered on, but it is not currently receiving video from your streaming device.
This is most often caused by:
- the TV being on the wrong input
- a loose HDMI connection
- the streaming device needing a restart
The good news: in many cases, this can be fixed in just a few minutes.
1. Make sure your streaming device is powered on
If you use Apple TV:
- Look for the small light on the Apple TV box
- If the light is on, the device has power
- If there is no light, unplug and reconnect the power cord
💡 If possible, also try a different outlet.
2. Check your TV input
Using your TV remote (not the Apple TV remote):
Press:
Input / Source / HDMI
Cycle through available inputs until you find the correct one.
Common input names:
- HDMI 1
- HDMI 2
- HDMI ARC
💡 TVs sometimes change input accidentally after power outages or button presses.
3. Restart the streaming device
Unplug the streaming device from power.
Wait 30 seconds.
Plug it back in and allow 1–2 minutes for full restart.
You may see:
- black screen first
- then logo appears
Be patient during startup.
4. Check HDMI connections
Make sure the HDMI cable is secure on both sides:
✅ behind the TV
✅ behind the streaming device
Even if it looks connected, unplugging and reconnecting firmly often solves the issue.
5. Try another HDMI port
If your TV has multiple HDMI ports:
Move the cable to another HDMI input.
Then switch the TV input to match that port.
Example:
Cable moved to HDMI 2 → select HDMI 2 on TV
Still Not Working?
Try pressing buttons on the streaming remote:
- Menu
- Back
- TV button
Sometimes the device is running but the screen has not refreshed yet.
If One TV Works but Another Does Not
That usually means:
✅ Internet is working
✅ The issue is isolated to one TV or one streaming device
Most likely causes:
- HDMI issue
- frozen streaming device
- wrong input
When to Contact Us
If the issue continues, please email us at support@marshmallowstreaming.com with:
📩 Which TV is affected
📩 Which streaming device is connected
📩 What input the TV is on
📩 Whether the streaming device light is on
📩 A photo of the screen if possible
This helps us troubleshoot much faster.
Helpful Tip
After power outages, HDMI handshakes between TV and streaming devices sometimes fail temporarily. A full restart usually resolves it.