📑 Table of Contents ▼
Introduction
All apps have issues from time to time, and YouTube TV is no exception. This guide covers the most frequently reported issues.
Feel free to visit YouTube TV’s official help page for additional support.
Unresponsive App (Blank Screen Upon Opening)
If you open the YouTube TV app and are greeted with a completely blank or black screen, the app has likely frozen in the background. To fix this, you simply need to force close the app and reopen it to give it a fresh start.
If you are using an Apple TV, you can find exact step-by-step instructions on how to do this in our Apple TV Basic Troubleshooting guide. Once the app is fully closed, relaunch it from your device's home screen.
YouTube Opens Instead of YouTube TV
It is incredibly common to accidentally open the regular YouTube app instead of YouTube TV, or occasionally a software glitch might redirect you. If you see standard YouTube creator videos instead of your live TV guide, you are in the wrong app.
Simply force close the app to exit. When you return to your home screen, ensure you are selecting the specific YouTube TV icon (it has the word "TV" next to the red play button) rather than the standard YouTube logo.
Updating Payment Method
If you need to change the credit card on file for your subscription, you cannot do this directly through the app on your TV. You will need to use a phone, tablet, or computer.
- Open a web browser and go to tv.youtube.com.
- Log in to your account.
- Click on your profile picture in the top right corner of the screen.
- Navigate to Settings > Billing > Update.
- Enter your new credit card or payment information and save your changes.